SHIPPING INFORMATION
Is there a delivery cost?
We offer FREE Tracked Delivery on orders over €39 to the Republic of Ireland or Northern Ireland. No surprises and excellent service.
For orders below €49, delivery is charged at €3.90
Do you offer free delivery over a certain price?
Yes - we offer FREE Tracked Delivery on orders over €39 anywhere in the Republic of Ireland or Northern Ireland. No surprises and excellent service.
For orders below €39, delivery is charged at €3.90
How long will delivery take?
You will receive an order confirmation once the order is received and another once the order has been collected by our courier. Orders are processed Monday to Friday and you should receive your order within 3-8 working days. If we have any issue with stock, size or colour of any of your products we will contact you via whatsapp or email.
What exactly happens after order?
Once you have checked out your order, you will receive an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order.
Do I receive a invoice for my order?
You will receive an order confirmation once the order is received and another once the order has been collected by our courier.
PAYMENT INFORMATION
What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and Paypal.
What should i do if i receive a damaged or wrong product?
Please check the contents of your package on arrival. Should any products become damaged during shipment please notify us via whatsapp or email within 48 hours. Please keep all packaging and we can organise an exchange or return.
Can i cancel or change my order?
Yes, you can cancel or change your order if you contact us before we have dispatched your order. We will do our best to accomodate you.
Email: support@ursagui.com
Whatsapp: 083 816 9066
Any other questions you may have, we will be happy to assist you with anything you need.